FAQ

  • How long will it take to receive my order?
    Here are our estimated delivery times:

    • Processing time: 1-3 business days

    • Transit time: 10-12 business days

    • Estimated delivery time: 11-15 business days
      For more details, please refer to our Shipping Policy.

  • Do you offer free shipping?
    Yes, we offer free shipping on all orders within the UK. For more information, please check our Shipping Policy.

  • Where is your store located?
    We are a UK-based online store offering a curated selection of home decor products. We ship exclusively within the UK.

  • What if I receive a defective product?
    If you receive a defective or faulty item, please contact us within 14 days of delivery at Support@decorezy.com and we will arrange for a replacement or full refund at no additional cost. For more details, see our Return & Refund Policy

  • What is your return policy?
    You can return items within 30 days of receipt for a full refund, as long as the item is in its original condition. Please note that certain items, such as bedding, pillowcases, blankets, and throws, cannot be returned unless they are faulty. For complete details, please visit our Return & Refund Policy

  • When will I get my refund after returning a product?
    Once we receive and inspect your returned item(s), your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more information, see our Return & Refund Policy

  • How can I contact customer support?
    You can reach our customer support team through the Contact Us page or by emailing Support@decorezy.com.

  • Do you ship internationally?
    No, we currently ship exclusively within the UK.

  • Do you have a physical store location I can visit?
    We are an online-only store, which allows us to offer the best prices and a wide selection of products.

  • Can I place a bulk order for my business or organization?
    Yes, we accept bulk orders. Please contact our customer support team at support@decorezy.com for details.

  • What is the process for exchanging a product?
    For detailed information about product exchanges, please refer to our Return & Refund Policy

  • How can I track my order?
    You can track your order through the Track My Order page on our website. Once your order has shipped, you will receive a tracking number and a link to track your package.